Samsung SmartThings
The Samsung SmartThings Hub 3rd Generation is a wireless Wi‑Fi hub that unifies Z‑Wave, Zigbee, Zigbee 3 and cloud‑to‑cloud devices, enabling app‑based automations and voice control without needing Ethernet. It offers broad third‑party compatibility and local control for many automations, though it lacks cellular backup and some offline features.
Pros
Current
$349.99
Average
$339.98
Lowest
$99.99
Highest
$499.98
Lower = better sales rank
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Cons
From Expert Reviews
Praised by Experts
Criticized by Experts
From User Reviews
Users Love
Users Complain About
Expert Opinion
Professional reviewers commend the SmartThings Hub V3 as the top choice for multi‑protocol smart homes, praising its dual Z‑Wave/Zigbee radios, fast local processing, and extensive third‑party ecosystem that makes it the 'brains' of a connected home. They note its attractive hardware and instantaneous performance, but repeatedly call out connectivity hiccups, upgrade‑induced data loss, and a buggy app that needs refinement.
What Users Say
Everyday users love the hub’s easy Wi‑Fi setup, broad device compatibility and powerful automation features, especially in large homes where range matters. However, many report recurring bugs, spotty connections and pairing delays, and wish for more reliable offline control and a smoother app experience.
Common Complaints
Users frequently encounter network or server errors, spotty device pairing, loss of scenes after firmware upgrades, and an app that can be confusing or buggy, leading to frustration during setup and daily use.
How It Compares
vs. Amazon Echo (4th Gen)
Advantages
Disadvantages
Choose SmartThings for extensive Z‑Wave/Zigbee device linking; choose Echo if you prefer Alexa‑first voice control and a built‑in speaker.
vs. Wink Hub
Advantages
Disadvantages
SmartThings is better for users wanting a wireless, fast hub with broad Z‑Wave/Zigbee support; Wink may appeal to those needing niche protocol compatibility.
vs. Prior SmartThings V2
Advantages
Disadvantages
Upgrade to V3 for wireless setup and modern protocol support; stay with V2 if preserving existing automations during updates is critical.
